Knitting and handmade products

Terms of service

1. GENERAL

  • https://lucky-handmade.com е уебсайт за електронна търговия (онлайн-магазин) за продажба и доставка на ръчно изработени изделия (продукти / стоки / артикули) от името на “Терратех” ЕООД (Търговец), с ЕИК 131168043 и физически магазин „Лъки арт“, намиращ се в гр. София, кв. „Гоце Делчев“, ул. „Деян Белишки“ № 62, магазин “Лъки Арт”. “Терратех” ЕООД е дружество, което не е регистрирано по ДДС.
  • The online store is registered with the National Revenue Agency. You can check our registration on the NRA website here… (Name of the e-store: lucky-handmade).
  • The publication of this site has the meaning of a public invitation from "Terratech" EOOD to conclude a commercial transaction for the purchase of items online.
  • The products sold through the online store are described by type, quality and quantity in the same. The merchant through https://lucky-handmade.com is not responsible for possible differences in the colors of the purchased goods due to specifics in computer screens.
  • The application for the purchase of a product is considered as express written consent from the Customer regarding the type, quality and quantity of the product.

2. PRICES

  • All products presented in the online store are priced in Bulgarian leva.
  • The cost of delivery is not included in the price of the product.
  • The price of the delivery is according to the tariff plans of the selected courier company and is paid by the Customer upon receipt of the order.
  • The price for delivery to the countries of the European Union, via Bulgarian Post or Speedy - DPD (option only for Austria and Germany), depends on the weight of the shipment. For international delivery of orders weighing more than 5 kg, please contact us!
  • The merchant through https://lucky-handmade.com has the right to change the prices of the offered goods at its own discretion, without prior notice.
  • The customer pays the price that was current at the time of the request for the desired item.
  • A price reduction announcement is made by placing the new price below the old one, with the latter crossed out.

3. ORDERING AND DELIVERY

  • Shipping to Bulgaria are carried out with the courier companies "Econt" or "Speedy", at the Customer's choice, to the specified address or to the courier's office.
  • All online orders placed before 16.00pm are dispatched the same day. Orders received on Friday after 17.00pm or on weekends and holidays will be dispatched on the first working day.
  • Deliveries abroad (for the countries of the European Union) are carried out via Bulgarian Post or the courier company Speedy - DPD (option available only for Austria and Germany), after pre-payment by card through PayPal or by bank transfer. For deliveries outside the European Union, for more information about deliveries abroad or for your specific requirements, please contact us on phone +359886540106 or email: info@lucky-handmade.com
  • If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, the Merchant through https://lucky-handmade.com is not bound by any obligation to fulfill the order.
  • The contract with the Customer is considered concluded after acceptance by the Merchant through https://lucky-handmade.com of the purchase application correctly filled out by the Customer.
  • The trader through https://lucky-handmade.com undertakes, after receiving an application from the Customer, to deliver the desired goods or to inform the Customer of other circumstances regarding his request.
  • All ordered products are reliably packed by the Merchant in original packaging.
  • Canceling an order already made can be done through the contact form, by phone: +359886540106 or by email at info@lucky-handmade.com
  • Payment for ordered goods:
    • Payment on delivery (cash on delivery). This payment method is available only for deliveries to Bulgaria and payment in BGN. Upon receiving the ordered goods, you pay the courier the value of the order and the cost of delivery, according to the tariff plan of the courier company you have chosen;
      • When paying by "Cash on Delivery", please ask the courier for a "Postal Money Order" receipt. This receipt replaces the fiscal receipt and please keep it in case you decide to cancel the purchase within the statutory 14-day period.
      • When paying via "Cash on Delivery" courier companies charge additional fees (Speedy - BGN 0.60 for orders up to BGN 100.00 or 0.6% on the value, for orders over BGN 100.00; Econt - 1.45% on the value of the order, which are added to the delivery price .You can see the value of the charges when you select the shipping method of your order.
    • Payment by credit/debit card through a virtual POS terminal of the United Bulgarian Bank (UBB). Only payment in BGN is possible, for Bulgaria. This is a very advantageous payment method, as the delivery is as cheap as possible, with no additional fees. Payment by card is also suitable when you want the order to be sent to an address other than yours or when you want to make a surprise or gift. Also if you don't want to pay the courier. Online card payments are made through the secure payment portal of the United Bulgarian Bank (UBB). Lucky-handmade.com does not have access to your bank card details. Only the United Bulgarian Bank (UBB), through whose secure payment system the payment is made, has such access. Visa and Mastercard are accepted.
    • Bank payment. It is possible to pay in leva or euro, from Bulgaria or abroad. This payment method is also very convenient, as the order will be sent to you after receiving the payment on account, for which you will immediately receive an email. You can pay for the goods ordered by you by bank transfer, to the bank account of the Merchant - Terratech EOOD, owner of the online store lucky-handmade.com: IBAN: BG91UNCR75271000569513; BIC (SWIFT): UNCRBGSF; Unicredit Bulbank, Holder – Terratech EOOD.
      • When paying online by card or bank account, a fiscal receipt will be sent to you together with the order, which we ask you to keep in case you decide to cancel the purchase within the legal 14-day period.
      • When paying online by card or bank account, the delivery price is included in the price of the order and you do not pay the courier.
    • Payment with Paypal. Only payment in euros, from Bulgaria or abroad, is possible. It is one of the most popular and proven secure platforms for electronic payments via debit or credit cards worldwide. The price of your order and delivery will be recalculated in Euros, at the BNB exchange rate, with a transaction and currency conversion fee charged. For payment, you will be redirected to the PayPal payment page, requiring you to have a PayPal account or create a new one. We do not have access to your details when paying with PayPal, they are only stored in your account.
    • When paying online by card or via PayPal, a fiscal receipt will be sent to you with the order.
    • Payment upon collection of the order on site, in the physical store of "Terrateh" EOOD, at the address of the city of Sofia, "Gotse Delchev" quarter, "Deyan Belishki" street No. 62, "Lucky Art" store. Only payment in BGN is possible.
    • Most handmade products (knitwear, jewellery, textiles) offered by https://lucky-handmade.com weigh between 100 and 500g (under 1kg) and are charged at the lowest parcel delivery rates on "Econt" or "Speedy" to an office or address, according to the Customer's choice;
    • Price adjustments are possible, depending on discounts, order weight, etc.;
    • For orders over BGN 100.00, delivery to the office of the "Speedy" courier company in Bulgaria is free. In this case, upon receipt of the order, the Customer pays Speedy only the value of the goods, as well as the "Cash on Delivery" fee, if he chooses this method of payment. When paying online with a card through the system of the United Bulgarian Bank (UBB), to a bank account or via PayPal, the "Cash on Delivery" fee is not payable.
  • Review and test
    • When shipping with "Speedy" and paying with "Cash on delivery", the "View and test" option is free and included in the delivery.
    • For payments other than "Cash on delivery", the courier company "Speedy" charges an additional fee of BGN 1.20 for "View and test", therefore this option is not included when delivering with "Speedy" and online payment by card or bank account.
    • When delivered with "Ekont", the "View and test" option is included, regardless of the payment method.
    • When delivering to a "Speedy" or "Ekont" vending machine, the "View and test" option is not available.
    • For deliveries abroad, via "Bulgarian Post", the "View and test" option is not available.
  • More information about delivery prices and payment methods can be found on the page "Delivery and Payment".

4. PURCHASE REFUSAL POLICY

  • We guarantee the quality of all our products. If, however, they do not meet your requirements, you have the right to immediately refuse one or more items from the order made, as well as the entire order, using the "View and test" option of the serving courier company.
  • Due to the nature of online trading, you can return the purchased goods within 14 days of receiving them by filling out and sending us a standard purchase cancellation application form, which you can download in Bulgarian from HERE… or in English by HERE… and send it as an email attachment: info@lucky-handmade.com . You can contact us by phone +359886540106 or write to us by email: info@lucky-handmade.com . You can get more information on the page "Return of goods".
  • Please take care of the products while they are with you and when you return them to avoid damage or loss in transit.
  • Please keep the following things in mind when returning a product:
    • Refunds for refused item/s, after confirmation by our employee that the returned item meets the criteria described above, are carried out as follows:
      • if the goods were paid for by cash on delivery, the amount for the returned item is refunded within 14 (fourteen) days after receiving the purchase cancellation application form to the bank account provided by you in the cancellation form;
      • if the goods were paid for by bank transfer, the amount for the returned item is reimbursed within 14 (fourteen) days by bank transfer, to the bank account that you specified in the purchase cancellation application form;
      • in case the payment was made with a bank card or PayPal, the refund is made by ordering a reverse operation on the card with which the payment was made or in your PayPal account, within 14 (fourteen) days after receiving the form- application for refusal of purchase.
      • If the goods were paid for by Cash on Delivery, please attach to the completed form and the Postal Money Order Receipt received by the courier when returning.
      • If the goods were paid for by card or via PayPal, please attach to the completed form and the fiscal receipt sent to you when returning
    • No refunds are given for items returned after the 14th day of receipt, damaged or used items. In these cases, the items will be returned to you at your expense.
  • In case of questions or difficulties, you can contact us by phone +359886540106 or write to us by email info@lucky-handmade.com
  • If you have a problem with online shopping, you can contact the Customer Protection Commission, at the Internet address:  https://kzp.bg/
  • Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=BG

5. RIGHTS AND OBLIGATIONS OF THE CLIENT

  • The customer has the right to view, order and receive the goods from the online store according to the terms and conditions specified therein.
  • The customer has the right to be informed about the status of his order.
  • The customer has the right to delivery of the requested product / goods to the specified delivery address, after confirmation by phone.
  • The customer is obliged to pay the price of his order, according to the method announced in these General Terms and Conditions.
  • Every Customer, regardless of whether he has placed an order or not, undertakes when using the online store:
    •     not to violate and respect the rights and freedoms of citizens, according to the Constitution, the laws of the Republic of Bulgaria and international acts to which it is a party, the rules of morality, good manners and Internet ethics;
    •     not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
    •     not to commit malicious acts.
  • The Customer is obliged to indemnify the Merchant and all third parties for all damages suffered and lost profits, including for any costs and paid attorney's fees, incurred as a result of claims brought and / or compensation paid to third parties in connection with the Internet page, hyperlinks, materials or information that the Customer has used, placed on the server, sent, distributed, disclosed to third parties or made available through https://lucky-handmade.com in violation of the law, these Terms and Conditions, good manners or Internet ethics.

6. RIGHTS AND OBLIGATIONS OF THE MERCHANT

  • The merchant through https://lucky-handmade.com has the right to preserve materials and information located on the hosting server and used or made available to third parties by the Customer, as well as to provide them to the relevant government authorities in cases where this is necessary to preserve the rights and legal interests, property and security of the Merchant and the online store, or by virtue of a statutory provision, as well as of third parties, in the event of claims made in connection with the violation of their rights in connection with the information used or disseminated or materials.
  • The Merchant through https://lucky-handmade.com has the right at any time, without notifying the Customer, when the latter uses the site in violation of these terms and conditions, as well as at the Merchant's discretion, to terminate the Customer's access to the online store.
  • The merchant through https://lucky-handmade.com is not liable to the Clients and third parties for damages suffered and lost profits resulting from the termination, suspension, modification or restriction of access, deletion, modification, loss, inauthenticity, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made available through the lucky-handmade.com online store
  • The merchant through https://lucky-handmade.com has the right to send a news letter to the Customers of the site, if they have confirmed their desire for this. This letter contains current promotions, new products, news about upcoming holidays, fresh gift ideas and more. The merchant via https://lucky-handmade.com is not allowed to send this letter to Customers who have expressly stated that they do not wish to receive it.
  • The Merchant through https://lucky-handmade.com has the right to collect and use information about its Customers only for the purpose of improving the offer of the goods and satisfying the Customer's needs, except in the case of the Customer's express objection, sent to the email address: info @lucky-handmade.com. All purposes for which the Merchant through https://lucky-handmade.com will use the information will be in accordance with Bulgarian legislation, applicable international acts, good manners and Internet ethics.
  • The merchant through https://lucky-handmade.com guarantees to its Customers the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions.
  • The merchant through https://lucky-handmade.com has the right to install cookies ("cookies") on the computers of the Customers, after receiving a prior notification. "Cookies" are text files that are saved from the Internet page on the Customer's hard drive and allow the recovery of information about the Customer, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information , which uses and records others.

7. PROTECTION OF PERSONAL DATA. CONFIDENTIALITY

  • Terrateh Ltd., in its capacity as a Trader and owner of the site Lucky-handmade.com, strictly complies with the requirements of  Regulation (EU) 2016/679 of the European Parliament and the Council of the European Union (General Data Protection Regulation or GDPR) and national legislation in its personal data protection policy.
  • Pursuant to the Personal Data Protection Act, the Customer has the right to access his personal data, which he has entered or has become known to the Merchant when he uses the online store, as well as to correct this personal data.
  • The site https://lucky-handmade.com has the highest level of SSL (Secure Sockets Layer) protection provided by RapidSSL certificate. SSL is a protocol that provides encryption of the connection between a server (website) and a browser (user). Information transmitted through such a link is protected from unauthorized access and interception. The RapidSSL certificate is a cryptographic protocol of the company RapidSSL (USA), providing secure data transmission over the Internet. You can get more information about the certificate and the level of protection by clicking on the "padlock" icon in front of the site name in the address bar of your browser.
  • Customers who have completed the registration form and have accepted these general terms and conditions expressly consent to the personal data provided by them being processed by the Merchant electronically, upon delivery of ordered goods or services.
  • Customers provide their personal data voluntarily with a view to their identification in the process of using the online store and the same can be stored, processed and used by the Merchant through https://lucky-handmade.com for the purposes of maintaining the services offered and for the purposes of advertising goods and services offered by the Merchant through https://lucky-handmade.com and from the physical store, such as receiving newsletters, SMS messages and other news.
  • The merchant through https://lucky-handmade.com declares that the personal data provided by the Customers on the site are not transferred to third parties for advertising, promotional and/or any other purposes.
  • The merchant through https://lucky-handmade.com reserves the right to use the IP addresses and other data of the Customers to reveal their identity in cases where this is necessary based on an order of a relevant government authority issued in due course, or with in order to comply with legal legal procedures, or to comply with the general terms and conditions of the e-commerce site.
  • You can read more about our privacy policy on page Privacy Policy.

8. NOTICES

  • Unless explicitly stated otherwise, all notifications related to the order and delivery of goods through the online store are made to the telephones / contact addresses, announced in a prominent place in the online store and respectively to the specified telephones / contact address of the Customer, including email addresses. The registered customer can find out about the status of his order at any time from the "My Orders" section. Notices so made shall be deemed duly received until proven otherwise.

9. SENDING ADVERTISING MESSAGES, NEWSLETTERS AND INVITATIONS FOR FEEDBACK

  • Content of advertising messages, newsletters and invitations
    • The merchant, through https://lucky-handmade.com, includes in advertising messages, newsletters and feedback invitations only the following information:
      • advertising and information about goods sold in the online store Lucky-handmade.com or in our physical store "Lucky Art" in the city of Sofia.
      • commercial and advertising events related to the Merchant - "Terrateh" EOOD, Lucky-handmade.com online store or "Lucky Art" store;
      • information relating to the goods purchased by the Customer.
  • Sending advertising messages and newsletters
    • The sending of advertising messages, newsletters and purchase offers by e-mail is carried out only after the express consent of the Customer, expressed through:
      • voluntary completion of a consent checkbox;
      • voluntarily filling out a subscription form for news, advertising messages and offers;
      • contacting Lucky-handmade.com team by phone or email.
    • The customer may opt-out of receiving promotional messages at any time by using an "Unsubscribe" link or button included in the email received or by contacting Lucky-handmade.com with a request to not receive notifications and invitations .
  • Sending an email inviting you to rate the site and purchased products (review)
    • Customers who wish to receive an email with an invitation to evaluate the site or purchased products (review) can express their consent to this by selecting the specially created consent checkbox on the order page, with the text "I agree that in about a week to receive a one-time email with an invitation for a short evaluation of the site and the product I purchased". 
    • Product evaluation invitation emails are sent by the licensed secure international customer evaluation site cusrev.com (Customer Reviews), via Lucky-handmade.com's email (info@lucky-handmade.com). They are individual, non-public, related only to the specific purchased products and do not require any additional information from the Customer.
    • The customer may, at their own discretion, not respond to the received feedback invitation email without any consequences.
    • Received customer reviews are published on the respective product page and on the site cusrev.com, helping other customers with their choices. Reviews do not contain any personal information.
    • The customer may opt out of receiving feedback invitations at any time by not completing the consent checkbox, using a link or button "Unsubscribe" included in the received email or by contacting Lucky-handmade.com with a request for non-receipt of notices and invitations.
    • The Merchant, through https://lucky-handmade.com, reserves the right to choose to whom to send feedback invitations, regardless of the completed consent checkbox. In most cases, a Customer who purchased a unique, one-of-a-kind product will not receive a feedback invitation. This Customer may be invited to review similar unique products in the same category if they wish.
  • Content of product reviews and posts
    • Any visitor to https://lucky-handmade.com can submit a review for a specific product or post directly from the product or post page. Product reviews must be accompanied by a short comment, as the opinion of customers who have purchased a product is extremely valuable to other customers interested in the product.
    • Customers who have purchased a product and agreed to receive an email with an invitation for feedback can express their opinion by filling out the appropriate form in the invitation. In this case, they may only give a star/face rating without filling in text, although the opinion expressed in text is extremely valuable to other customers interested in the site or a particular product.
    • If desired, the Customer can upload up to three photos in his review for the respective product.
  • Site reviews
    • Any User or Customer of the site https://lucky-handmade.com can rate the site in Google.
    • Reviews can only consist of filling in rating stars, without the need to write text, although the opinion expressed in text is extremely valuable to other customers interested in the site.

10. RULES FOR PUBLISHING REVIEWS AND COMMENTS

  • By posting a review or comment, you agree to abide by these rules. Lucky-handmade.com reserves the right to remove any content, in whole or in part, that violates these rules or our terms and conditions or for any other valid reason, at its sole discretion.
  • In case of repeated or severe violations, we may suspend or permanently disable your account.
  • You can report content directly or contact us to report content that appears to violate these policies.
  • The following content is not allowed on Lucky-handmade.com:
    • Content created for the purpose of advertising or other commercial content, including logos, links or company names.
    • Spam, unsolicited contact, or content that is repeatedly shared in an unsolicited manner
    • Content that supports or encourages illegal or harmful activity or that is obscene, sexual, contains violence, crudeness, threats, harassment, religious, racial or political innuendo.
    • Content that is discriminatory.
    • Attempts to impersonate another person, account, or organization.
    • Content that is illegal or violates the rights of another person or organization, including intellectual property rights and privacy rights.
    • Content that includes another person's personal or confidential information, including content sufficient to identify the location of the listing.
  • Policy Violations and Actions
    • Customer accounts that provide fraudulent, false or misleading information will be removed.
    • Off-topic content of the review or comment will be removed.
    • Troll comments or multiple targeting will be removed.
    • Reviews that are biased, show signs of extortion, promises of compensation, conflicts of interest or direct competition will be removed.
    • Reviews that do not contain relevant product or post information may be removed at Lucky-handmade.com's discretion.

11. FREE DELIVERY, DISCOUNTS AND PROMOTIONS

  • Free Shipping
    • For orders over BGN 100.00, delivery to the office of the "Speedy" courier company is free. In this case, upon receiving the order, the Customer pays to Speedy only the value of the goods, as well as a "Cash on delivery" fee (0.60 BGN for orders up to BGN 100.00 or 0.6% on the value of the goods, for orders over BGN 100.00), if choose this payment method. When paying online with a card through the system of the United Bulgarian Bank (UBB) or to a bank account, the "Cash on Delivery" fee is not payable.
  • Permanent discounts
    • With each purchase of products with a total value of over BGN 100.00, the Customer receives a 10% discount code for next order. The code is included in the checkout email.
    • Code is valid for one purchase within the next 30 days from its receipt, regardless of the value of the purchase. Cannot be used concurrently with other codes. The discount code does not apply to the next order of rehearsal skirts, nor to products on sale.
    • The received discount code is filled in by the Customer in the specialized fields "Promo code" on the pages "Cart" or "Completion of the order" and automatically charges the discount.
    • Bulk orders of rehearsal skirts are subject to automatic cart discounts (all skirt colors and sizes can be combined) as follows:
      • when buying 25 to 50 rehearsal skirts - 2% discount;
      • when buying 51 to 100 rehearsal skirts - 5% discount;
      • when buying more than 100 rehearsal skirts - 10% discount.
  • Promotional offers
    • Apart from permanent discounts Lucky-handmade.com provides various temporary promotional offers on various occasions which are announced on page "Promotions".