What information do I need to place an order?
To place an order, you need: name and surname, exact delivery address, contact phone number and e-mail. Be sure to note the name and size of the product you have chosen. If you want an invoice, you must select "Yes" in the box and fill in the details of the company to which the invoice will be issued. The owner of the site - "Terrateh" EOOD is not a VAT registered company and we issue simplified invoices. You can also place your order by phone: +359886540106.
What are the delivery times?
All online orders placed before 16.00pm are dispatched the same day. Orders received on Friday after 17.00pm or on weekends and holidays will be dispatched on the first working day. The standard delivery time of courier companies is one to three working days, depending on the region of delivery. For abroad: 5 - 7 working days, depending on the work of the postal or courier services.
With which courier company does the delivery take place?
For Bulgaria, we use the courier services of Econt and Speedy of your choice.
What is the cost of the courier service?
The cost of delivery depends on the courier company you choose, as well as on the destination (address) to which the order must be sent. For orders under BGN 100.00, delivery is paid by the Customer. For orders over BGN 100.00, delivery to an office in Bulgaria by the courier company "Speedy" is free. In this case, upon receipt of the order, the Customer pays "Speedy" only the value of the goods, as well as a "Cash on Delivery" fee (0.6% on the value of the goods), if he chooses this method of payment. When paying online with a card through the system of the United Bulgarian Bank (UBB) or to a bank account, the "Cash on delivery" fee is not payable.
Do you provide discounts?
Yes. Lucky-handmade.com's main policy is customer care. Apart from guaranteed quality of our handmade products, we also try to satisfy our customers by providing various trade discounts.
Permanent discounts for shopping online
With each purchase of products with a total value of over BGN 100.00, with delivery to Bulgaria, the Customer receives an automatically generated eight-digit code for a 10% discount on the next purchase. The code is included in the checkout email
The code is valid for one purchase within the next 30 days of receipt, regardless of the value of the purchase. Cannot be used concurrently with other codes.
The code is filled in by the Customer in the specialized fields "Promo code" on the pages "Cart" or "Completion of the order" and automatically charges the discount.
The discount code is not valid for the next purchase of all types of rehearsal skirts, as well as for products on sale.
Bulk orders of rehearsal skirts are subject to automatic cart discounts (all skirt colors and sizes can be combined) as follows:
– 2% when ordering 25 to 50 skirts;
– 5% when ordering 51 to 100 skirts;
– 10% for orders over 100 skirts.
Promotional offers
Apart from permanent discounts Lucky-handmade.com provides temporary promotional offers on various occasions which are announced on page "Promotions".
Do you have a store where I can see and purchase the products in person?
Yes. "Lucky Art" store is located in the city of Sofia, g. k. "Gotse Delchev", "Deyan Belishki" Str. No. 62. Stop "g. k. Gotse Delchev" on buses E74, 76 (last stop), 204 (last stop), trolleybuses 7 (last stop) and 8 (last stop). On page "Contacts" you can see a map with the location of the store.
Do you deliver products abroad?
Yes. Deliveries abroad (for the countries of the European Union) are mainly carried out via Bulgarian Post, and for Austria and Germany we also offer delivery via Speedy - DPD (at the customer's choice). The shipment is sent after pre-payment by card via PayPal (you can pay in Euros) or by bank transfer (you can pay in Leva or Euros). For deliveries to countries outside the European Union or if you have questions about deliveries abroad or your special requirements, please contact us by phone: +359886540106 or by email: info@lucky-handmade.com
How do I navigate correctly with the dimensions?
The dimensions of the corresponding item are described on each product page. Before choosing a size, it is very important to know your desired individual measurements. If you have any questions and need advice, please do not hesitate to contact us by phone: +359886540106
Can I return a purchased product?
If you are unsatisfied with the purchased product, you can return it within 14 days, the only condition being that the purchase is undamaged, clean and free of side smells. For more information, read the terms on our page "Return of goods".
Who is responsible for the courier costs when returning or exchanging a purchased product?
In cases where "Lucky Art" is not at fault for returning the goods, the costs of the return shipment are at the customer's expense.
How do I pay for my order?
Payments for products ordered from the lucky-handmade.com online store can be made in the following ways:
How is the refund of the amount paid for a returned product?
Refunds for returned goods, if the returned goods meet the requirements described above, are made as follows:
* if the goods were paid by cash on delivery, the amount for the returned item is refunded within 14 (fourteen) days after receipt of the purchase refusal application form, if the goods meet the return requirements (page "Return of goods"). You can download the purchase refusal form in Bulgarian from HERE… or in English by HERE…. The refund of the amount, minus the delivery costs paid by you to the courier company, is made to the bank account indicated by you in the cancellation form;
*if the goods were paid for by bank transfer, the amount for the returned item, together with the paid delivery costs, is refunded within 14 (fourteen) days after receiving the purchase cancellation application form, if the goods meet the requirements for return. Refunds are made by bank transfer, to the bank account you specified in the purchase cancellation application form;
*in the event that the payment was made with a bank card through the secure system of the United Bulgarian Bank (UBB), the refund will be made within 14 (fourteen) days after receiving the form-application for refusal of purchase, if the goods correspond to return requirements. The amount is refunded, together with the delivery costs paid, by ordering a reverse operation on the card with which the payment was made;
*when paying with PayPal, the amount, together with the shipping costs paid, is refunded to your PayPal account, within 14 (fourteen) days after receiving the purchase cancellation request form and if the product meets the return requirements .
Is it possible for the product color to differ from the one in the photo and in reality?
The photos that present the products represent their colors most accurately. "Lucky Art" store is not responsible for the inaccurate reproduction of colors due to individual settings and technical parameters of the computer systems used to access the store.
What is the origin of the products offered in the "Lucky Art" online store?
All products are handmade in Bulgaria, by established Bulgarian artists.
Can I make changes to my order?
After you have sent your request, it is automatically accepted. Therefore, please think carefully about your wishes before placing the order! If the correction is still necessary, you must contact us by phone, no later than 4 hours after sending the request.
Can I cancel an order?
In the event that you need to cancel an order for legitimate reasons, please contact us by phone no later than 4 hours after sending the request. Please do not order goods you do not want to buy!
Is there confidentiality of registration information?
All data required for placing an order are processed according to The Personal Data Protection Act и Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons in relation to the processing of personal data and on the free movement of such data (GDPR). The online store owns SSL certificate, with a high degree of protection.
