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Delivery and payment

Delivery

Shipping to Bulgaria

  • Shipping to Bulgaria are carried out with the courier companies "Econt" or "Speedy", at the Customer's choice, to the specified address or to the courier's office.
  • All online orders placed before 16.00pm are dispatched the same day. Orders received on Friday after 17.00pm or on weekends and holidays will be dispatched on the first working day.
  • Most handmade products (knitwear, jewelry, textiles) offered by https://lucky-handmade.com weigh between 100 and 500g (under 1kg) and are charged at the lowest parcel delivery rates on courier companies "Econt" or "Speedy", to an office or address according to the Customer's choice.
  • All delivery prices are according to the tariffs of the courier companies and are updated periodically.
  • Cost of delivery via the Econt courier company:
    • The basic price of "Econt" for delivery to an office, for parcels weighing up to 1 kg, f 6.52 lev, and to the Customer's address - 8.63 lev (for settlements without an Econt office – BGN 10.68). For delivery to an office, for parcels weighing from 1 to 2 kg, the price is 7.18 lev, and to the Customer's address - 10.68 lev (for settlements without an Econt office – BGN 12.74). For shipments from 2 to 5 kg, the price to the office is 7.83 lev, and to address – 13.56 lev (for settlements without an Econt office – BGN 15.62). For shipments from 5 to 10 kg, the price to the office is 12.51 lev, and to address – 20.14 lev (for settlements without an Econt office – BGN 22.60).
    • They are added to the basic delivery price of Econt 0.21 lev for SMS notification;
    • When choosing payment by "Cash on Delivery" and delivery with "Econt", a "Cash on Delivery" fee is added to the value of the order, in the amount of 1.45% on the value of the order. 
    • When paying online with a card on the site, through the system of the United Bulgarian Bank (UBB), through PayPal or to a bank account, the "Cash on delivery" fee is not payable.
  • Shipping by courier company "Speedy":
    • The basic price of "Speedy" (with lucky-handmade.com discount) for delivery to an office, for parcels weighing up to 3 kg for the city of Sofia, e 4.37 lev, and outside Sofia - 4.56 lev. For shipments weighing from 3 kg to 6 kg, the price for delivery to an office in Sofia is 6.28 лв, and outside Sofia - 6.47 BGN For shipments weighing from 6 kg to 10 kg, the price for delivery to an office in Sofia is 7.82 lev, and outside Sofia - 8.02 BGN
    • The price for delivery to the Customer's address (with lucky-handmade.com discount) for shipments weighing up to 1 kg, for the territory of the city of Sofia, e 6.35 lev, and outside Sofia - 6.54 lev. For delivery to an address of shipments weighing from 1 to 3 kg for the territory of the city of Sofia - 7.64 lev, and outside Sofia - 7.84 BGN For delivery to an address of shipments weighing from 3 kg to 6 kg, for the city of Sofia - 13.36 lev, and outside Sofia - 13.55 BGN For delivery to an address of shipments weighing from 6 kg to 10 kg, for the city of Sofia - 14.77 lev, and outside Sofia - 14.96 BGN
    • When choosing payment by "Cash on Delivery" and delivery with the company "Speedy", a "Cash on Delivery" fee is added to the value of the order, in the amount of 0.60 lev for orders worth up to BGN 100.00 or 0.84% for orders of greater value, regardless of the place of delivery - to an office or to an address.
    • When paying online with a card on the site, through the system of the United Bulgarian Bank (UBB), through PayPal or to a bank account, the "Cash on delivery" fee is not payable.
  • Slight price adjustments are possible, depending on available discounts, order weight, additional packaging, declared value for fragile shipments such as painted glass and porcelain (for "Ekont" + 0,29 %, for "Speedy" + 0,60 % on the value of the order) etc.
  • Information on the cost of delivery of a specific order can also be obtained by phone: +359 886 54 01 06 or by email: info@lucky-handmade.com.
  • For orders over BGN 100.00, delivery to the office of the "Speedy" courier company in Bulgaria is free. In this case, upon receipt of the order, the Customer pays to "Speedy" only the value of the goods and the "Cash on delivery" fee (0.84% on the value of the goods) if he chooses this method of payment.

Shipping abroad

Shipping abroad (for the countries of the European Union) are carried out after pre-payment by card through a PayPal account or by bank transfer, through Bulgarian Post or Speedy - DPD. For shipping outside the European Union, with another operator or with your special requirements, please contact us at +359886540106 or at e-mail: info@lucky-handmade.com.

  • Prices for delivery with Bulgarian Post to a post office in European Union countries
    • for orders weighing up to 0.5 kg – 19.56 BGN (10.00 Euro)
    • for orders weighing from 0.5 kg to 1.0 kg – 27.38 BGN (14.00 Euro)
    • for orders weighing from 1.0 to 2.0 kg – 41.07 BGN (21.00 Euro)
    • for orders weighing from 2.0 to 5.0 kg (air mail) – 56.72 BGN (29.00 Euro), for fragile goods (with insurance) – 76.28 BGN (39.00 Euro)
    • for orders weighing more than 5.0 kg, please contact us on phone +359886540106 or e-mail: info@lucky-handmade.com.
  • Delivery prices via Speedy - DPD (only to Austria and Germany)
    • for orders weighing up to 5 kg, with insurance included - 54.76 BGN (28.00 Euro)

Store pickup

If you wish, you can pick up your order from our "Lucky Art" store in the city of Sofia, "Gotse Delchev" district, 62 "Deyan Belishki" street. After placing your order online, it will be kept for three days in the store , through which you can visit us and pick up your purchase.

Payments

Payments for products ordered from the lucky-handmade.com online store can be made in the following ways:

  • Cash on delivery via Postal Money Order (PPA). This payment method is available only for deliveries to Bulgaria and payment in BGN. You can pay for the goods you ordered, in cash and or by card, at the office of the selected courier or upon delivery to your address, together with the delivery fee of the courier company of your choice ("Econt" or "Speedy"). You can see the shipping charges of each of the companies above. When paying by cash on delivery, the "View and test" option is included FREE of charge in the delivery by both courier companies.
    • When paying by "Cash on Delivery", please ask the courier for a "Postal Money Order" receipt. This receipt replaces the fiscal receipt and please keep it in case you decide to cancel the purchase within the statutory 14-day period.
  • Online card payment (Virtual POS). It is only possible to pay in BGN from Bulgaria. Online payment by card is the most advantageous payment method, as the delivery is as cheap as possible, with no additional fees. Payment by card is also suitable when you want the order to be sent to an address other than yours or when you want to make a surprise or gift. Also if you don't want to pay the courier. Online card payments are made through the secure payment portal of the United Bulgarian Bank (UBB). Lucky-handmade.com does not have access to your bank card details. Only the United Bulgarian Bank (UBB), through whose secure payment system the payment is made, has such access. Visa and Mastercard are accepted.
  • Payment with Paypal. Payment is only possible in Euro, from Bulgaria or abroad. This is one of the most popular and proven secure platforms for electronic payments via debit or credit cards worldwide. In order to pay via PayPal, you need to switch the store currency to Euro. Additional transaction and currency conversion fees apply. For payment you will be redirected to the PayPal payment page, requiring you to have a PayPal account or create a new one. We do not have access to your details when paying with PayPal, they are only stored in your account. When paying online by card or via PayPal, a fiscal receipt will be sent to you with the order.
  • Bank payment. It is possible to pay in leva or euro, from Bulgaria or from abroad. This payment method is also very convenient, as the order will be sent to you after receiving the payment on account, for which you will immediately receive an email. You can pay for the goods ordered by you by bank transfer, to the bank account of the Merchant - Terratech EOOD, owner of the online store lucky-handmade.com: IBAN: BG91UNCR75271000569513; BIC (SWIFT): UNCRBGSF; Unicredit Bulbank, Holder – Terratech EOOD.
    • When paying online by card or via PayPal, you will be sent a fiscal receipt with your order, which we ask you to keep in case you decide to cancel the purchase within the statutory 14-day period.
    • When paying online by card, bank account or PayPal, the delivery price is included in the order value and you pay the delivery company.
  • Payment upon collection from the store. Only payment in BGN is possible. When choosing this payment method, your order will be kept in the "Lucky Art" store for a period of three days. No shipping or additional fees. Visit the store within this period to collect and pay for your order. Address of "Lucky Art" store: city of Sofia, "Gotse Delchev" district, 62 "Deyan Belishki" street.

To check the shipping cost before deciding whether to buy a product, you can add it to the cart ("Buy" button), then you will see the basic cost of shipping to an address or office of both courier companies.

Review and test

  • When shipping with "Speedy" and paying with "Cash on delivery", the "View and test" option is free and included in the delivery.
  • For payments other than "Cash on delivery", the courier company "Speedy" charges an additional fee of BGN 1.20 for "View and test", therefore this option is not included for delivery with "Speedy" and online payment by card, via PayPal or by Bank account.
  • When delivered with "Ekont", the "View and test" option is included, regardless of the payment method.
  • When delivering to a "Speedy" or "Ekont" vending machine, the "View and test" option is not available.
  • For deliveries abroad, via "Bulgarian Post", the "View and test" option is not available.

Refund when returning an item

Details on the return of the funds you paid, when returning the purchased goods, can be found on the page "Return of goods".